- I want to purchase certain items, but I can’t find them at the online store?
Is there any way I can purchase items not listed on the website? - Can orders be shipped internationally?
- What advantage is there for creating a GundamPlanet user account?
- Are MoonlitTattoo Gift Cards available online?
- What forms of payment are accepted for online purchases?
- Do you have a toll free number?
- Is it safe for me to pay by credit card over the Internet?
- I want to purchase certain items, but I can’t find them at the online store?
Is there any way I can purchase items not listed on the website? - We can arrange delivery service for some of BANDAI or TAMIYA items not listed on the website, subject to stock availability, excluding fragile items. Please note that we will charge a $5.00 handling fee and FedEx shipping costs per shipment for this service. International shipment may require additional fees. For further information, please click here for Online Store Customer Service.
- Can orders be shipped internationally?
- Yes, we can ship to Canada. Recipients are responsible for any customs duties and taxes where applicable. For further information, please click here for Online Store Customer Service.
- What advantage is there for creating a GundamPlanet user account?
- If you create a user account at MoonlitTattoo online, you will enjoy a smarter shopping experience for future orders, with features including a faster checkout process, and the ability to create wish-lists of the items you want most, that can be sent to your family and friends.
- Are MoonlitTattoo Gift Cards available online?
- Gift Cards are not available online at this time. We apologize for the inconvenience it may cause.
- What forms of payment are accepted for online purchases?
- We accept Visa, MasterCard and discover credit cards.
- Do you have a toll free number?
- Yes we do. The number is available only for returns and it can be found on your packing list, invoice and your order confirmation email.
- Is it safe for me to pay by credit card over the Internet?
- Yes. Our secure server software uses industry-standard 128 bit SSL(Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to Privacy Policy and Security.